1. Delivery of goods
1.1. How do you send orders?
In Lithuania, Latvia and Estonia, we send orders by courier to the address specified by the customer or to the selected self-service parcel terminal.
1.2. How long does it take to ship an order?
2-3 working days in Lithuania, Latvia and Estonia. Other countries – 2-7 business days, depending on delivery type and country.
1.3. What other countries do you send to?
We send to almost all of Western Europe, the US and Canada. We send to these countries only by courier.
1.4. How can I see where my ordered items are?
You can see where your shipment is by clicking on the shipment tracking code in the email you received after payment.
1.5. The shipment did not arrive at the location I specified or the shipment did not arrive, what to do?
Write an e-mail to [email protected] or call +37064733213.
1.6. Do you pack orders well and do they not break during delivery?
Over 99% of orders reach customers safely and the products or goods are intact.
2. I want to ask about goods / products:
2.1. What is the shelf life of the products?
The shelf life of the goods is from 12 to 36 months.
2.2. Will nothing happen to the food when it is transported or left in the self-service parcel terminals?
Food products have a long shelf life and do not require additional storage conditions. The only requirement is protection from direct sunlight. Nothing will happen to them on both a hot and a cold day until they are transported or left in the self-service parcel terminals.
2.3. Where can I see the composition of the products?
The composition, description and other information of each product is indicated in the product description by clicking on the photo of each product.
2.4. Are the products vegan? Are they gluten free?
If the product is vegan, gluten free, no added sugar – there is a sign next to the picture of this product. Most of our products are gluten free, vegan.
3. I want to cooperate:
3.1. We want to cooperate and buy products, how can we get a commercial offer?
3.1. We want to cooperate and buy products, how can we get a commercial offer? Send us a request by e-mail [email protected], indicate which products you are interested in, who you are (company or private person) and what are the preliminary quantities of the first order.
3.2. We want to offer our products, where to apply?
Send the range of your offered products with prices to [email protected]
4. Where can I learn more about you?
4.1. Where can I learn more about you?
Follow our account on Facebook
5. I want to return the goods:
5.1. Can I return the order?
5.2. How to return an order?
All order return conditions are specified in RULES of the website
6. Who are you?
The company UAB Pankera is importers of long-lasting food products.

6.1. Where are you from?
From Panevėžys, Lithuania.
6.2. What is your address, can we come to buy the products?
Beržų str. 16, Senamiestis village, Panevėžys district, Lithuania. Yes, you can buy products that are available on the website at this address
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